All year · across all three territories
24/7 assistance
Service is judged on the day something goes wrong.
The idea
Concierge assistance around the clock
Ninety per cent of the time everything runs. What you are paying for is the other ten: the flight cancelled at midnight, the table that falls through, a doctor on a Sunday.
One number, one person with your file in front of them, at any hour.
What we take on
In detail
A person, not a switchboard
The same person follows your stay from the first message to the last. They know where you are staying, who you travel with and what you dislike.
WhatsApp, at any hour
It is the fastest channel and the one our clients use most. An answer within the hour, nights included.
Travel disruption
Cancelled flight, lost luggage, missed connection. We replan the transfer and warn the house.
Emergencies on the ground
Doctor, duty pharmacy, dentist, vet, breakdown. We call, and we come with you.
Last-minute requests
A full restaurant, a present to find, a ticket for tonight. We do not promise the impossible, but we try before saying so.
Frequently asked
What you should know
Is someone really there at night?
Yes, and it is someone from the house, not an outsourced call centre. That is precisely what we sell.
Is assistance billed separately?
It is included in every service we provide. Costs advanced on your behalf are rebilled at cost, with no hidden margin.
In which languages?
French, English and Italian. For anything else we bring in an interpreter.
The other strands
The concierge, elsewhere
French Riviera · April to October
Villa concierge
Open →Geneva & the Alps · December to April
Chalet concierge
Open →Paris · Riviera · Geneva
Private events
Open →See also: the concierge service overall, our destinations and year-round membership.
24/7 assistance
Let us talk about your stay
An itemised proposal within the hour, line by line.